Organizations & partners
Consulting
Connect the people, processes and decisions around the claim. Identify priorities and put improvements into practice.
Start this questionnaire →
California workers’ compensation
Start with the need
in front of you.
Three distinct services. A few thoughtful questions.
A more focused first conversation.
The three pillars of CTFA
What would you like to improve?
Choose the service closest to your needs. Each questionnaire has six questions.
Claims teams & leaders
Customized Claims Training
An embedded resource for your accounts, procedures, systems and client-approved actual claims.
Start this questionnaire →Workforce & industry partners
Claims Professional Development
Sponsored pathways that connect transferable skills and life experience with technical capability, sound judgment and empathy.
Start this questionnaire →Your name, email address and organization are required so CTFA can respond. Phone number is optional. No account is required.
Experience behind the work
Real Work. In Real Organizations. In Real-Time.
CTFA staff bring experience in claims operations, professional development, litigation oversight, return to work and claims technology. That experience connects an understanding of the work with the people and partnerships needed to move it forward. These examples reflect staff experience gained in prior claims, employer and insurance roles.
Claims training grounded in practice
CTFA staff bring firsthand experience creating structured claims training, operating procedures and audit programs. This background connects technical instruction with the standards and decisions professionals face in their daily work.
Experience developing future leaders
Our staff’s experience includes management-development programs that identify emerging talent and prepare claims professionals for supervisory and leadership responsibilities. That perspective informs how CTFA supports people stepping into demanding leadership roles.
Depth in litigation and claims oversight
CTFA staff bring experience establishing a formal litigation management program and strengthening reserve, settlement and claim reviews. This work provides a practical foundation for helping organizations examine how significant claims decisions are made and supported.
What happens next
Your priorities shape the conversation.
Provide your contact information, answer the questionnaire and submit your responses. CTFA can then review the situation you describe and discuss an appropriate starting point.
01 · Introduce yourself02 · Answer six questions03 · Prepare to connect